Orders are prepared within 1 to 2 business days from the date of order confirmation.

Orders usually arrive within 7 to 10 business days across Egypt. Delivery times may vary during promotions, peak seasons, or for remote areas.

Payment is available through online payment, InstaPay, electronic wallets, and cash on delivery.

For prepaid orders, payment must be confirmed before the order is prepared.

Yes, delivery is available across all Egyptian governorates through trusted shipping companies.

Delivery time and shipping costs may vary depending on the governorate and the customer’s location.

Free shipping may be available on selected orders or promotions depending on the order value or the offer available at the time of purchase.

When a free shipping offer is available, it will be clearly displayed on the website or during checkout.

After the order is shipped, tracking details or shipment status updates will be provided according to the available shipping company.

You can also contact customer service for help checking your order status.

Yes, returns may be requested according to the terms of the Returns and Exchanges Policy.

The product must be in its original condition, unused, and unwashed, while meeting the timeframe and conditions stated in the policy.

Yes, exchanges are available depending on the product’s condition and the store’s terms.

If there is a defect or an error from our side, the request will be handled according to the policy, and the customer will not bear shipping costs once the store’s error is confirmed.

Selected products include a warranty depending on the product type, and the warranty period may vary from one product to another.

If no specific warranty period is stated on the product page, the product warranty will be limited to 7 days only from the date of delivery.

If there is a clear issue upon delivery, you must contact us within a maximum of 24 to 48 hours from the delivery date.

Please send clear photos of the product, the issue, and the packaging condition via WhatsApp before using or washing the product.

We aim to make product images as close to reality as possible so customers can view the product clearly before purchasing.

Color shades may vary slightly depending on photography lighting or phone and computer display settings.

You may request to modify or cancel an order before it is shipped by contacting customer service as soon as possible.

Once the order has been shipped, modification or cancellation may no longer be possible depending on the shipment status.