Warranty & Product Quality Policy

Warranty & Product Quality Policy

Warranty & Product Quality Policy

Luxelinen Quality Warranty

At Luxelinen, we care about product quality and customer experience. Selected products include a warranty based on the product type and the warranty period stated at the time of purchase.

Warranty Period

  • The warranty period varies depending on the product type and may be 30 days, 6 months, 12 months, or 10 years.
  • The warranty period for each product is stated on the product page or in the order details, and may vary from one product to another.
  • If no specific warranty period is stated on the product page, the product warranty will be limited to 7 days only from the date of delivery.
  • The warranty period begins on the date the customer receives the order.

What Does the Warranty Cover?

  • The warranty covers manufacturing defects that appear during the product’s specified warranty period.
  • The warranty covers the outer fabric if abnormal pilling appears due to a manufacturing defect, provided there has been no misuse or incorrect washing.
  • The warranty covers the outer fabric in cases of color fading, provided the product was not washed incorrectly or exposed to harsh cleaning products.
  • The warranty covers any visible tear or damage upon delivery, provided it is reported within the specified period and before the product is used or washed.
  • The warranty covers an incorrect product received or a sizing issue caused by the store, provided it is reported within the specified period and before use or washing.

Reporting a Problem

  • If there is a visible tear or damage upon delivery, you must contact us within a maximum of 24 to 48 hours of receiving the order and before using or washing the product.
  • If you receive the wrong product or there is a sizing issue caused by the store, the issue must be reported within a maximum of 24 to 48 hours of delivery, with clear photos of the product and packaging condition.
  • If the product is used or washed before the issue is reported, the return or exchange request cannot be accepted.
  • Please send clear photos of the product and the issue, along with the order number, via WhatsApp so the case can be reviewed more quickly.

The Warranty Does Not Cover

  • The warranty does not cover fiber flattening caused by use or normal daily use.
  • The warranty does not cover misuse or damage caused by improper handling of the product.
  • The warranty does not cover incorrect washing or the use of harsh cleaning products.
  • The warranty does not cover damage caused by incorrect ironing or cleaning.
  • The warranty does not cover everyday wear and tear or changes caused by normal use.
  • The warranty does not cover color changes caused by incorrect washing.
  • The warranty does not cover color changes caused by prolonged direct sunlight exposure or improper storage.
  • The warranty does not cover products that have been washed or modified by the customer.

How Warranty Claims Are Handled

  • Each warranty request is reviewed by the customer service team based on the product’s condition and the photos or details provided.
  • After reviewing the case, the appropriate action will be determined, whether an exchange or a return, depending on the product’s condition.
  • If a defect from our side is confirmed, the store will cover all shipping costs, and the customer will not be charged any shipping fees.
  • If the warranty conditions do not apply to the case, the customer service team will explain the reason to the customer.

Always Here to Help

Have a question about a product warranty or need help reviewing a specific case? Our customer service team is here to assist you.

We usually reply within one hour
Contact us via WhatsApp 01040430643 → Or email us at help@luxelinen.com →