Privacy Policy

Your Data Privacy at Luxelinen

At Luxelinen, we care about protecting our customers’ data and use it only to provide a better shopping experience, process orders, and improve our services.

Information We Collect

We may collect information such as your name, phone number, email address, and shipping address when you place an order.
We may collect order-related information such as the products ordered, order value, payment method, and shipping status.
We may collect basic website usage information to improve the browsing and shopping experience.

How We Use Your Information

We use customer information to confirm orders, prepare them, and ship them to the correct address.
We use the phone number or WhatsApp to contact customers regarding order confirmation, shipment tracking, or resolving order-related issues.
We use email to send order details, shipping updates, and other important notifications related to the purchase.
We may use certain usage data to improve the browsing experience, develop the website, and enhance the quality of our products and services.

Payment Information

We offer several payment methods, including online payment, InstaPay, electronic wallets, and cash on delivery.
For online payments, payment details are processed through secure and approved payment gateways. We do not store bank card details on our website.
For payments made through InstaPay or electronic wallets, transfer information may be used only to confirm the payment and link it to the customer’s order.
For cash on delivery, the order amount is collected when the shipment reaches the customer.

Improving the Shopping Experience

The website may use basic information to improve browsing, make the site easier to use, and display products more effectively.
We may use certain information to understand which products and pages interest customers most, helping us improve services, offers, and the shopping experience.
Certain website settings may help us remember customer preferences and make future ordering easier.
By using the website, you agree to the use of this information to improve the shopping experience and provide better service.

Data Sharing & Protection

We do not sell customer data or share it with external parties for purposes unrelated to order fulfilment or service improvement.
Only necessary information may be shared with shipping companies or payment service providers to provide the service properly and fulfil the order.
We handle customer data confidentially and use it only for the purposes explained in this policy.
Although we take appropriate measures to protect data, no information transmitted over the internet can be guaranteed to be 100% secure.

Customer Rights

Customers may contact us to ask about information related to their orders or request changes to their contact or shipping details.
Customers may request to stop receiving marketing messages, while still receiving messages related to orders or customer service.
Customers may contact us at any time with questions regarding the privacy of their data.

Privacy Policy Updates

We may update this Privacy Policy from time to time as our services develop or website tools are updated.
The latest version published on this page will be considered the current Privacy Policy.
Continued use of the website after the policy is updated means the customer accepts the updated version.

Always Here to Help

Have a question about your data privacy or how your information is used? You can contact us at any time.

We usually reply within one hour