Return & Exchange Policies

Products may be returned in their original condition, unused and undamaged, within 7 days of receiving the order.
The product will be inspected to confirm that it is in its original condition before the return request is approved or a refund is issued.
After the return request is approved and the product is received and inspected, the eligible refund will be issued via InstaPay or an electronic wallet.
The eligible refund will be processed within 3 to 7 business days from the date of final approval.
If there is a manufacturing defect or an error in the order from our side, the store will cover all return or exchange costs.
The product must be in its original condition and include all packaging and accessories, if applicable.

If a return is requested without a defect or error from our side, the outbound and return shipping costs will be deducted from the refund amount.

Products that have been used cannot be returned or accepted.
Products that have been washed or damaged due to misuse cannot be returned.
Returns or exchanges are not accepted for products that were custom-made or modified at the customer’s request.
Damaged products will not be accepted unless they have a clear manufacturing defect.
The request will be reviewed within 48 to 72 hours of receiving the return request.

Exchange Policy

If there is a defect or issue with the product, it will be exchanged completely free of charge.
If the customer requests an exchange to change the size, color, or select a different product, the customer will cover the exchange costs based on the governorate and product.
The product to be exchanged must be unused, in its original condition, and include all related items.
If there is an issue or defect with the product, please send clear photos of the product and the issue via WhatsApp so the request can be reviewed more quickly.

The request will be reviewed within 48 to 72 hours of receipt.
Pickup or delivery of the replacement product will be arranged within 5 to 7 business days after the request is approved.
For returns, the refund will be issued after the product has been received and given final approval.

Have a question about a return or exchange? Our customer service team is always available to assist you.

We usually reply within one hour