Shipping & Delivery Policy
Shipping & Delivery Policy
Shipping & Delivery Policy
Luxelinen Shipping Information
Here you will find all the details about processing and delivering your order, including delivery times, order confirmation, and shipment tracking.
Order Processing & Delivery Time
- Orders are processed within 1 to 2 business days from the date of order confirmation.
- Orders are delivered within 7 to 10 business days across Egypt, except in remote areas or circumstances beyond our control.
- Delivery times may vary during promotions or peak seasons, or due to circumstances beyond our control.
Delivery Method
- Orders are delivered to your doorstep through trusted shipping partners to ensure fast and secure delivery.
- If the customer is unavailable to receive the order, the shipping company will make up to 3 delivery attempts before the order is automatically cancelled.
- If there is no response or the customer refuses to receive the order after it has been shipped, the order may be automatically cancelled.
Shipping Costs & Payment
- Shipping costs vary depending on the governorate and delivery location and will be clearly displayed at checkout.
- Free shipping may be available for orders above a specified value during promotional offers.
- Cash on delivery is available across Egypt, and payment is collected when the order is delivered.
Order Tracking
- Once your order has been shipped, you will receive a message containing the tracking number so you can follow your shipment until it arrives.
- You can also contact our customer service team for help checking your order status.
Order Confirmation
- After placing your order, it will be confirmed by our customer service team via phone or WhatsApp.
- A confirmation message may also be sent to the email address provided with the order.
- The customer is responsible for providing accurate shipping details. An incorrect address or phone number may cause delivery delays or cancellation.
Important Notes
- Please make sure the address and phone number are entered correctly to avoid delivery delays.
- If you experience any delivery issue or receive a damaged product, please contact our customer service team immediately.
- If there is any visible damage to the packaging or product upon delivery, please contact us immediately and send clear photos of the issue.
Always Here to Help
Have a question about your order? Our customer service team is always available to assist you.
We usually reply within one hour