Terms & Conditions

Terms for Using and Purchasing Luxelinen Products

By using the Luxelinen website or placing an order through the store, you agree to the Terms and Conditions stated on this page.

The website must be used only for browsing and purchasing, and in a lawful manner that does not harm the website or other customers.
The website may not be used for attempted fraud, submitting incorrect information, or placing fake orders.
The store reserves the right to reject or cancel any order if the information provided is incorrect, the conduct is inappropriate, or the order appears not to be genuine.

We aim to present product information and images as clearly and accurately as possible.
Color shades may vary slightly from one screen to another due to differences in lighting or phone and computer display settings.
There may be slight variations in measurements or the final appearance depending on the nature of the product or manufacturing method, while maintaining the product’s essential quality.
If there is a clear difference or an error in the product received, you must contact us within the period stated in the exchange or warranty policies.

Product prices are displayed on the website in Egyptian pounds and may change from time to time.
The store reserves the right to change or discontinue prices and offers at any time without prior notice.
Offers and discounts are valid only during their specified period or while stocks last.
If there is an obvious error in the price or offer details, the store may contact the customer to correct or cancel the order.

After an order is placed, the customer service team may contact the customer to confirm the order before preparation or shipping.
Customers must provide accurate information, including their name, phone number, address, and governorate, to ensure correct delivery.
If the customer does not respond to order confirmation or provides incomplete information, order preparation may be delayed or the order may be cancelled.
Placing an order through the website does not mean the order has been finally accepted until it has been reviewed and confirmed by the Luxelinen team.

The store offers several payment methods, including online payment, InstaPay, electronic wallets, and cash on delivery.
Customers must ensure that payment has been completed or send proof of transfer when paying through InstaPay or an electronic wallet.
For cash on delivery, the order amount is collected when the shipment reaches the customer.
Order preparation may be delayed or cancelled if payment is not confirmed when a prepaid payment method is selected.

Orders are shipped according to the timeframe stated in the store’s Shipping and Delivery Policy.
Shipping costs vary depending on the governorate and the customer’s location and are displayed clearly during checkout.
The customer is responsible for entering accurate shipping information. An incorrect address or phone number may delay or cancel delivery.
If the customer does not respond or refuses to receive the order after it has been shipped, the order may be cancelled automatically.

Return and exchange requests are subject to the conditions stated on the Returns and Exchanges Policy page.
Warranty requests are subject to the conditions stated on the Warranty and Product Quality Policy page.
Any product issue or error must be reported within the period stated in the store policies and before the product is used or washed.
Returns, exchanges, or warranty claims will not be accepted in cases resulting from misuse, incorrect washing, or damage caused by the customer.

Luxelinen reserves the right to amend these Terms and Conditions or any store policy at any time to reflect service updates.
The latest version published on this page will be considered the current Terms and Conditions.
Continued use of the website or placing an order after the terms are updated means the customer accepts the updated version.

Have a question about these Terms and Conditions or any store policy? You can contact us at any time.

We usually reply within one hour